We (YUNO) operate in British Columbia, Canada, and all personal information is handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA).
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We collect only the information necessary to operate our business and provide services. When you contact us or book an inspection, we may collect the following information: Name, Email address, Phone number, Property address, and any information you include in a contact form.
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When you visit our website, certain non-identifying information may be collected automatically, including: IP address, Browser type and device information, and Pages visited and time spent on the website. This information is collected using Google Analytics and is used only to understand how visitors use our website and to improve its performance and usability.
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We use personal information to: Respond to inquiries and communicate with you; schedule and manage services; provide follow-up communication; improve our website and services; and maintain internal records.
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Personal information may be shared only in the following circumstances: with service providers required to operate our website (such as analytics and contact form providers) and when required by law or legal process.
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We take reasonable steps to protect personal information from unauthorized access, disclosure, or misuse. While no method of transmission over the internet is completely secure, we apply safeguards appropriate for a small service-based business.
Our website may use cookies or similar technologies for basic functionality and analytics purposes. You can disable cookies through your browser settings if you wish, although this may affect website performance.
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You have the right to: Request access to the personal information we hold about you, Request corrections to inaccurate information, Withdraw consent for future communication.
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If you have any questions about this Privacy Policy or how your information is handled, you may contact us.